Frequently Asked Questions

Estimates are provided after an in-person walkthrough of your space so we can accurately assess your needs and provide fair, transparent pricing.
No, you do not need to be home. Many clients provide access instructions so they can return to a freshly cleaned space. Whatever makes you most comfortable works for us.
Yes, we bring all necessary cleaning supplies and equipment. Clients are only asked to provide their own vacuum to help prevent cross-contamination and respect allergies and pets.
If there are specific product preferences or allergy-related needs, please let us know at the time of your estimate. In some cases, a small surcharge may apply or clients may be asked to provide certain specialty products.
We offer residential cleaning, deep cleaning, move-in/move-out cleaning, commercial cleaning, home organization, move support, and clean out services.
Deep cleans are more detailed than maintenance cleaning and focus on areas that need extra attention, buildup removal, and a full reset of the space.
We understand that life happens. We ask for advance notice whenever possible so we can adjust schedules accordingly. Depending on the situation/notice, a cancellation fee may apply.
Standard cleanings focus on general upkeep of your space, including common living areas, bathrooms, kitchens, and bedrooms.
Services such as dishwashing, deep interior appliance cleaning, and detailed organization or decluttering are not included in a standard clean but can be added on upon request or included as part of a deep cleaning or organization service.
We’re always happy to customize services based on your needs, just let us know during your estimate!
It all depends on what service you are looking for! For general or deep cleans without organization, we may ask that any personal items or clutter is picked up beforehand if possible. Otherwise, we take care of the rest.

Yes, Scrub Hub is fully insured.
Absolutely. We are very pet-friendly and understand the unique needs that come with homes that have animals.
For the safety and comfort of both pets and our team, we may need to briefly meet pets prior to service. Depending on each pet’s temperament, we may ask that they are secured in a separate area or introduced in a way that allows everyone to feel safe and comfortable during the visit.
We mostly service the North Shore of MA & Southern NH though we may venture further at times. A travel fee may apply and will always be discussed during your estimate.
Both. We offer one-time cleanings, as well as weekly and bi-weekly maintenance options depending on your needs.
Yes. Please let us know at the time of your estimate if you have any product sensitivities or preferences so we can accommodate you whenever possible.
In some cases, certain specialty product requests may require a small surcharge or may need to be provided by the client depending on availability and specific needs.
Yes. Our cleanout and organization services are specifically designed to help with spaces that feel overwhelming, cluttered, or hard to manage.
If you’re unsure, that’s completely normal. Every space and situation is different, and we’re here to help guide you.
You can share a bit about your home and what you’re looking for in the estimate form, and we’ll recommend the service that best fits your needs—whether that’s a standard cleaning, deep clean, organization, or a combination of services.
Timing varies depending on the size and condition of the space, as well as the type of service. We’ll give you a better idea once we see the space during your estimate.

REQUEST AN ESTIMATE:

Every space is different, which is why we offer in-person estimates to give you the most accurate pricing. Share a few details with us and we’ll connect with you to schedule a visit and talk through your needs.